Q&A:
This is our Q&A to help customers with frequently asked questions:
Customer support (how can I reach you)?
Our facility hours are Monday through Friday, 7am-4pm.
We provide multiple ways to contact us: email, website, over-the-phone, and through our social media(s). We want to be available to all customers.
Phone Number: (844) 647-7683
Social Media (Facebook): https://www.facebook.com/brazosbullets/
Email(s): [email protected]
If you shoot us an email, directly to us or through our website, please give us up to 24-48 hours to respond back. We try to respond frequently and answer any questions given to us. If you give us a call, and your call goes unanswered, please leave us a message/voicemail with your name and number to call you back on. Our employees may be temporarily unavailable at that moment and we will call you back at the earliest opportunity possible.
We welcome reloading questions, but keep in mind, we do not have ballistic experts here, just bullet casting masters. We do have enough knowledge between us to certainly direct you on the right path if you are still unsure about using our projectiles. (*please refer to our tab, “Reloading Help”).
To help us find your order or find your account quickly, please provide us with your order number (Ex: AB-####) or with your email.
We also have a Facebook Group for customers to join. It is a reloading group for customers to share reloading information, targets, guns, matches, etc. If you want to join our group, please answer our questions (this helps us filter out bots and trolls from joining our group) and allow us up to 24 hours to accept you. Brazos Bullet Company Group: https://www.facebook.com/groups/376185956417243/?ref=pages_profile_groups_tab&source_id=1382231091918503
What are our shipping policies?
At this time, we are predicting to be 0-3 weeks out on most of our profiles (unless stated in-stock, then it will take 0-6 days to process and ship out your order).
If you are sent an email about your order being shipped, please allow us at least 24 hours for the tracking to be updated. If the tracking has not been updated for more than 24 hours, please contact our customer support team.
We make sure all customers get their order, no matter the cost. If USPS tracking shows that you have not received your shipment 15 days after the package has left our facility, from the date we shipped, we will create a replacement order promptly. No questions asked.
We ship out orders multiple days a week. *Holidays do not apply.
Who do we ship with and how much will it cost?
When your order is shipped it will be via USPS. If you are concerned about your order being shipped and/or delayed, please feel free to contact us. We are in the works of adding more shipping options for our customers, we will make an announcement when we have implemented them. We can also make arrangements for some customers, if need be, to ship with a different carrier (you must contact us before placing the order for an alternative shipping option).
*UPS Shipping (Ground): It will be between $12.30 to $40.00, the price will vary depending on how much product you are purchasing; we will charge you separately if you need an alternative shipping method.
We have flat rate prices for our standard shipping option (USPS):
If the package is 15lbs (1 bag or 3 samples) or under, it ships for $8 in a small flat rate box, and if it is 15-65lbs (2-4 bags) it ships for $15 in a medium flat rate box. We do not make any profit from shipping costs; as a customer you are paying the shipping for your order.
So bottom line is:
If you order 1, 15lb bag or 1-3 sample bags, it will cost $8 in shipping.
If you order 2 to 4 15lb bags, it will cost $15 in shipping.
Why am I being charged before we ship out your order?
Our site automatically takes the payment at the time of the order. Some have wondered why we don’t charge the card when the shipment goes out. The answer is, “our site doesn’t allow that.” Unfortunately this is a limitation that we have. Please understand that we need to be as systematic as possible in our operations. Making customized payment transactions is just asking for mistakes and problems. We are a business and not a charity. Please pay upon placing the order to ensure that your order is filled in the order it is placed. We strive to one day be able to hold off charging our customer(s) until the order is shipped out, but for now we must suffice with the site’s limited controls. Another thing we like to point out is, we are not Amazon; if we could be we would be.
Replacement and/or “lost” shipments?
Sometimes USPS does lose (or damage) shipments, and they do not make it to our customers. If your order arrives (bags opened) damaged, please weigh out the amount received and we will replace the missing amount (*for more information on the amount/weight of our products, please refer to “Why do we sell by the weight and not by the count?”). We try our best to package each order to prevent the contents being damaged.
Many times USPS is slow in delivering the packages, and while it takes a while, almost all (98.99%) of the packages are delivered. This is the trade-off that we all deal with in order to get 2-5x less expensive shipping costs. *(If a customer needs to make different arrangements for their package to be shipped, please refer to “Who do we ship with, how much will shipping be?”)
As part of our commitment to make sure that every customer gets the bullets they order, and balance with the reality of the USPS delivery system, we have a straight-forward policy:
“If USPS tracking shows that you have not received your shipment 15 days after the package has left our facility, from the date we shipped, we will create a replacement order promptly. No questions asked.”
In our experience, actual lost (or damaged) packages happen in about 1 in 500 packages that we ship out, and when it does we always simply replace the lost shipment. Sometimes “lost” packages will still arrive, but will be severely delayed. If a replacement order is put in and shipped, we will track and keep a close eye on the tracking for both packages.
Honestly, we wish that we could do more than this, but after shipping literally 10,000+ packages we have learned that it is almost always "slow" and not lost.
In fact, many (many) ((many)) times if an order is tracking and delayed for several extra days than normal, we find that it is almost always to be found at the local post office. We recommend to all customers to go and/or call their local post office about their order.
Sometimes holiday package rushes happen, sometimes it is just "misplaced", sometimes a USPS employee just didn't want to lift it, and sometimes the carrier has a substitute that was not inspired to deliver. The absolute best course of action is to ask your carrier or call your local post office and inquire about why the package tracking seems to be "stuck". This almost always will get it moving again and delivered soon afterward.
Why did I not receive my full order? (partial shipments)
We try our best to fill every order, no matter the profile or the amount ordered. But sometimes we have to abide by the post office(‘s) rules. Most post offices limit the weight per package.
USPS restricts the weight, per package, to not exceed 70lbs. (Check out this link if you do not believe us). We will fill packages up to a 65lb. maximum weight, and split the order to a partial, to ensure a customer will receive their package. If a package is too heavy, they will return the package back to the seller and will refuse to deliver it.*(If you are confused about the weight/amount that is in your package (either when it is delivered or is shown in your shipping email), please refer to “Who do we ship with? How much will shipping be?”)
We are not withholding your order from you.
We try to maximize shipping costs for our customers, but if you would like us to ship out a partial/portion of your order please let us know and we can make accommodations (*doing so, you might be charged for extra shipping costs).
Can I change my shipping address?
Yes. If you need to change your shipping or billing address, please send us a message before your order is shipped out.
What is Hi-Tek?
The coating itself consists of a catalyst which binds a polymeric colorant agent with acetone which is then applied in bulk to raw bullets and baked onto the bullets' surface at nearly 400 degrees. The coating is a polymer (bonded with metal) and forms an extremely tough new surface for the bullet. The application of the coating is repeated for an additional coat. The bullets are then sized normally but not lubricated, as the coating itself acts as bullet lube. Nominal bullet diameter is not affected.
Why do we offer such a variety of sizes?
Well, little differences in the dimensions of the cartridge can result in substantial differences in the power and accuracy of the round. Reloading, to us, is a chemical equation. Also, not all guns/barrels are the same. It really is all relative to what you, the shooter/reloader, and the gun you are using prefer (and the loads you use). We understand most companies do not offer such a variety of sizes and we are changing the game for that problem!
We have more information for this on our Reloading Information page on our site.
To note, on all of our profiles, we do state the Standard size(s) and the BHN.
Backlog vs. In-Stock:
Backordered: If the product states that it is on “Back Order”, we are quoting at this time a 0-3 week shipping delay. But we are allowing customers to place orders on backordered products.
In-Stock: If the product states that it is “In-stock”, please allow us 0-6 days, after the order has been placed, to process and ship the order.
Why does my order status say Processing or New?
If you received an auto generated email with a confirmation order number (EX: AB-XXXX), we have you in the system and are working hard to ship the order. We are prioritizing production to serve the oldest orders and batching our casting to make the biggest impact on the greatest number of orders. Please understand that when you ask when your order will ship, we may not know the exact date but we can give you an approximation.
Having trouble placing an order with our site?
If you are having trouble placing an order with our online website, please check the following:
- If you have a VPN active. Having a VPN active has been found to prevent some customers from checking out due to how our website works.
- Clearing out your “cache” and/or browser history. It has been found if you clear your “cache” and/or browser history that it will help some customers checkout on our site.
- Using an old card or your bank could be denying the transaction. If you are having trouble with our website accepting your payment, it could be an issue with your bank. Please contact your bank and allow the transaction to be processed.